United States Postal Service in 237 South Fraser Street

Customer Reviews about United States Postal Service:

• ★ ☆ ☆ ☆ ☆
  Worst customer service. From the moment I got in line I could tell it was going to be a bad experience by the tone and demeanor of the service desk ladies. I just happened to get the lady that was the rudest, most inconsiderate one of the bunch. I was looking for help on my USPS lost package and she couldn't be less interested in helping me. I asked her if she could at least go look on the shelves in the back to see if it was sitting back there and she refused. I asked her for documentation on my tracking and she told me I didn't need anything other than what I can pull up online. Well what I'm pulling up online isn't helping. Because of their terrible shipping services AT&T is charging me for a phone USPS lost. Thanks for nothing.
  By b. johnso, May 05, 2017
• ★ ☆ ☆ ☆ ☆
  This place has GOT to improve itself both in customer service, and its policies. Each time I come here, I do not feel that I am getting the best service. Certainly, the people here try their best to be as polite and respectful as possible towards their customers; however, insincerity comes from how they serve others through mundane, regulatory procedures. For the clueless mailer, the rules are not explained well, and it seems as though they often attempt to send your packages through the most expensive available options. For instance, a small package containing a simple playing card almost earned me $23 to send had I not intervened and asked for a cheaper option of $3. The cheaper $3 option did not come with tracking #, which I had always gotten at other USPS mailing places I have visited. The mailer explained to me that this is because the other places have the "wrong" procedure for sending it out, which, regardless of the circumstance, either shows the USPS State College has poor policies, or is unkind towards their customers as opposed to the "others". It is my basic economics understanding that customers always want the cheapest option and with the best return for their money; therefore, I can only conclude USPS State College do not want more customers. I have been to other mail post offices around State College, and none are as poorly managed as this one. I do highly recommend the USPS places elsewhere, particularly the one at the 110 Rolling Ridge Dr., or the one at the McAllister Building.
  By Kevin Great, February 19, 2017
• ★ ★ ★ ★ ★
  The customer service at this post office was absolutely fantastic. Ed offered consultative help and was incredibly patient with me despite the lunchtime crowd. I don't use the U.S. Postal Service very often but this branch makes me unafraid to ask questions and the staff are efficient and as helpful as possible given the structural / bureaucratic constraints they face. Not sure why everyone else is so harsh in their reviews but I am certainly a satisfied customer and will readily return here.
  By Frank, November 30, 2016

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About United States Postal Service in State College